- Capture complaints through multiple channels and centralize case management
- Standardize the complaint process with simple forms and tracking
- Help ensure all relevant complaint details are captured
- Automate complaint case assignment to improve efficiency
- Create cases and assign them to users automatically
- Escalate high-risk cases to management easily
- Provide users with the ability to group and sort cases
- Leverage reporting tools to gain vital insight into the complaint process
Let’s Make Complaint Management Easier for You.There’s no need to let complaint resolution keep you awake at night. To learn more about the various ways KeyMark, as a leading OnBase Reseller, can help your organization improve your complaint management processes, simply request a Demo, and we will follow up with you shortly.
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We can help you decide pretty quickly whether this would be a good fit for your organization. With 20+ years of experience in automation, we just need about 5 minutes of Q&A.