OnBase Complaint Management

OnBase Complaint Management for Government

Many organizations today don’t have an easy way to funnel complaints to the appropriate departmental personnel for timely resolution. Not anymore. OnBase allows you to standardize your complaint management process, making it easy to capture and centralize complaints and providing you with critical insight to see how well you’re meeting your customer and constituents’ expectations. Now it’s easier than ever to:

1. Capture complaints through multiple channels and centralize case management
2. Standardize the complaint process with simple forms and tracking
3. Help ensure all relevant complaint details are captured
4. Automate complaint case assignment to improve efficiency
5. Create cases and assign them to users automatically
6. Escalate high-risk cases to management easily
7. Provide users with the ability to group and sort cases
8. Leverage reporting tools to gain vital insight into the complaint process

Let’s Make Complaint Management Easier for You.

There’s no need to let complaint resolution keep you awake at night. To learn more about the various ways KeyMark, as a leading OnBase Reseller, can help your organization improve your complaint management processes, simply request a Demo, and we will follow up with you shortly.