8 Ways to Simplify Complaint Management with OnBase.

OnBase by Hyland

By

Chris Johnson

Categories
Archives
Read Time: < 1 minute

OnBase Complaint Management for Government

Many organizations today don’t have an easy way to funnel complaints to the appropriate departmental personnel for timely resolution. Not anymore. OnBase allows you to standardize your complaint management process, making it easy to capture and centralize complaints and providing you with critical insight to see how well you’re meeting your customer and constituents’ expectations. Now it’s easier than ever to:

  1. Capture complaints through multiple channels and centralize case management
  2. Standardize the complaint process with simple forms and tracking
  3. Help ensure all relevant complaint details are captured
  4. Automate complaint case assignment to improve efficiency
  5. Create cases and assign them to users automatically
  6. Escalate high-risk cases to management easily
  7. Provide users with the ability to group and sort cases
  8. Leverage reporting tools to gain vital insight into the complaint process

Let’s Make Complaint Management Easier for You.

There’s no need to let complaint resolution keep you awake at night. To learn more about the various ways KeyMark, as a leading OnBase Reseller, can help your organization improve your complaint management processes, simply request a Demo, and we will follow up with you shortly.

Take the Next Step

We can help you decide pretty quickly whether this would be a good fit for your organization. With 20+ years of experience in automation, we just need about 5 minutes of Q&A. 

Markey, the KeyMark astronaut mascot gesturing the letter "K" in ASL

DISCOVER INSIGHTS

Monthly Articles, Insights and Inspiration

We’ll send the latest on automation straight to your inbox.

What's on our mind?

Introducing: Hyperautomation

Read More

Deep Dive into Hyland RPA

Read More

Introducing: Flex for OnBase

Read More

4 Reasons to Switch from Perspective to OnBase

Read More

Automation vs. The Big Quit: The Start of a New Workforce

Read More

Deep Dive in Hyland WorkView

Read More

Deep Dive into Hyland Cloud

Read More

RPA in Healthcare: ECM Integration

Read More

Revenue Cycle Management Automation

Read More

SHARE

Customer Support

Brochure

Download Now
2021 Support Overview Brochure Shelf Cover

Staffing Services

Brochure

Download Now
KeyMark Staffing Brochure