Contact Tracing and Case Management
Contact Tracing Will Require Case Management Software, Says the CDC As the world begins to “re-open” in the midst of COVID-19, many are struggling to understand how best to address plans for contact tracing. Because the CDC is strongly recommending case management technology as part of a contact tracing solution, we wanted to put together […]
Should I Consider Case Management for my Department or Enterprise?
Should I Consider Case Management for my Department or Enterprise? Looking for an alternative to using Excel spreadsheets, Access databases or even paper documents (gasp!) to collect and manage data related to a specific process? A case management system can help. If you’re feeling that running your business using spreadsheets is similar to a fish […]
2 Ways Virtual Collaboration Quickly Adds a Customer Service Edge
KeyMark has recently partnered with a virtual collaboration company called Livegenic. Livegenic offers an easy-to-deploy service where an organization can quickly and easily utilize real-time photo and video collaboration, guided self-service and field resource management tools. The tool adds a game-changing dynamic to anyone who is using case management software like OnBase. Here are two […]
5 Things We’re Excited About Right Now
There are always things to be excited about at KeyMark, but right now is an especially good time to look forward to what’s on the horizon. Here are 5 reasons to get excited about the rest of 2019! 1. RPA (Robotic Process Automation) RPA, or Robotic Process Automation, is a new technology that allows an […]
Cutting Through the Jargon: Simplifying Automation Technology for Government
Many agencies know there are better ways to leverage automation technology but are often overwhelmed or turned off by buzz words, rhetoric and technology jargon. As I hear this a lot, I wanted to take a few minutes to explain the business process automation platforms into two primary categories: workflow and case management. Hopefully this […]
OnBase Does It Again: Named to Gartner’s Magic Quadrant for BPM-Platform-Based Case Management
If you haven’t heard, Gartner recently named Hyland to its annual Magic Quadrant for BPM-Platform-Based Case Management. This announcement is big news for a number of reasons. For starters, OnBase was among only 13 vendors recognized for offering case management frameworks and only after being rigorously evaluated on its overall vision and ability to execute. […]