To be Knowledgeable, Responsive, and Trustworthy. Three simple words. One big promise. The end result? To help you thrive.
Here's what you can expect when you engage with KeyMark
In this partnership, we’ll maintain a mission fixated on your success by making it our business to know yours; creating accessible, open communication; and doing the little things right each day.
It starts with a discussion to get acquainted. You’ll talk to a (real) friendly human you can bring your questions to and provide up-front details about your organization and what you’re looking to accomplish.
Once we’ve established an initial rapport, we’ll connect you to an account manager for a tailored-fit solution.
Once situated with an account manager, we’ll ask more in-depth questions about your organization’s short-term and long-term goals. Your account manager will then suggest a solution to bring the most significant results to your described problem.
You’ll have the opportunity to demo your solution before making anything final.
Completing your project in a timely and satisfactory manner is our highest priority. To help achieve that result — one of our C-level executives will set up a bi-weekly touch-base with one of yours to talk strategy, provide updates, discuss challenges/opportunities, field questions, and align our teams for maximum success. Teamwork makes the dream work!
KeyMark’s automation experts are here to help you further plan, install and implement your project. We’ll also provide any additional support and training to keep your new solution running long after implementation.
Our professional services will take you from discovery; through client management; into end-user training; and transitioning to extended support. You can learn all about Professional Services in our Professional Services Brochure.
Gain technical assistance, stay on top of software upgrades and updates, and achieve maximum system stability with KeyMark’s extended support tiers. KeyMark’s support procedure is straightforward — beginning with a problem you define and ending with a prompt resolution.
Whether you opt for the essentials in support or Diamond-status — experienced support engineers are readily available via phone or email. Determine your support tier based on your level of need using our Support Brochure.
It’s like we said — it’s our business to know yours. We’ll keep our eyes and ears open to how automation software and technology changes can benefit you and keep you informed through open communication, blogs and articles, webinars, events, and more.
In addition, we keep in close communication with our vendors to ensure you receive the latest news and product updates when they happen.