Support Series: Contacting KeyMark Support

Even the most fine-tuned software systems have the occasional bump in the road or hiccup, and that’s exactly what customer support was created for. There are no wrong ways to reach out to support, but there are a few steps you can take that will allow you to get the help you need as quickly […]

Support Series: Mount Disk Error

With any kind of software solution, there are times when issues arise that require help from experts. The KeyMark Support Team ensures that organizations have the tools they need to keep their systems running at peak efficiency, helping them assess, troubleshoot and resolve any technical issues they come across. In the Support Team Series, we’ll […]

Basic OnBase Database Maintenance for SQL Server

There are as many different ways to use OnBase as there are customers who use it… …but there are a few things every OnBase system has in common. The most basic, and the most critical, is the Database. Your Database is the backbone of your system, and how the Database functions will directly affect your […]

6 Considerations Before Upgrading OnBase

OnBase is like a beautiful sports car – it’s fast, powerful and capable of taking you from point A to point B comfortably, securely and quickly. But even the finest sports car needs routine maintenance from time to time, and OnBase is no different. Without upgrading OnBase to the latest version, it can become unstable […]

OnBase Support: Workflow Logs

OnBase Support: Workflow Logs The Workflow log is a history of the actions and activities that occur in Workflow.  The information is stored in a database table called wflog.   This table contains a record of all Workflow actions performed on a document as well as a record of the Workflow queues that the document has passed […]

OnBase Support: Transaction Logs

To access the transaction log in OnBase, select the Admin tab >> Transaction Logs.  From here you will have the option to Create a Report, View all Messages, or Purge Messages. The OnBase transaction log keeps a record of all events associated with the OnBase database.  This includes retrievals, the addition or update of keywords, […]

OnBase Support: Document and Folder Maintenance

OnBase Support: Document & Folder Maintenance As an OnBase system administrator, you are probably familiar with Document Maintenance. With projects and deadlines, the routine tasks that ensure proper document maintenance can easily fall through the cracks, but these OnBase maintenance best practices are crucial to keeping your system working effectively and efficiently. In the OnBase […]