Insurance Claims Processing Software

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Livegenic Virtual Collaboration Podcast Episode 9: Deep Dive Into Livegenic The following is a transcription from Episode 9 of The Orange Chair Podcast, Deep Dive into Livegenic. In this episode, we will be hearing from Livegenic VP of Customer Success, Loden Cullar-Ledford. He’ll be giving us a deep dive into the Livegenic virtual collaboration platform.  […]

OCR Leads to Happier Customers for TPA Insurers

TPA Document Capture Technology

Third Party Administrators Use Intelligent Capture Technology for a Happier Customer With the recent rise in remote work due, insurers are doing everything they can to keep their employees and clients safe. But despite the working conditions we’re currently faced with, customer service expectations and Service Level Agreements (SLAs) still need to be met. Also […]

2 Ways Virtual Collaboration Adds a Customer Service Edge

KeyMark has recently partnered with a virtual collaboration company called Livegenic. Livegenic offers an easy-to-deploy service where an organization can quickly and easily utilize real-time photo and video collaboration, guided self-service and field resource management tools. The tool adds a game-changing dynamic to anyone who is using case management software like OnBase. Here are two […]

A Digital Workforce for Managing General Agents

As a specialized insurance agent and broker, a Managing General Agent (MGA) performs many tasks ordinarily handled by an entire insurance agency. Duties like coverage, underwriting, pricing, appointing agents and settling claims are all handled by one person, creating a lot of mundane, time-consuming, front-end work for an MGA. Through Robotic Process Automation (RPA), an […]

3 Ways Robotic Process Automation (RPA) is Disrupting the Insurance Industry

InsureTech, Blockchain, Bots… All of these disruptors are providing new ways to think about how changes in technology will impact the insurance industry.  I have been attending Insurance events for 15 years and cannot recall an emerging technology that got so much traction, so fast, as robotic process automation (RPA). RPA presents a lot of […]

[Infographic] Fourteen ECM Features Insurers May Be Missing Without OnBase

Insurance is a document-driven enterprise, and insurers were early adopters of enterprise content management (ECM) technologies. Many carriers installed insurance claims management software decades ago, and ECM solutions have advanced significantly in functionality, ease of use, and total cost of ownership. Could your legacy document management solution or core systems be holding you back? Here are […]

Infographic: Insurance Disruptors or Disrupted Insurers

On which side do you fall? InsurTech startups are demonstrating how the creative application of innovative technology can deliver products, services and the overall experience customers want. Agents and employees, as well, expect a modern way to access, share and work with information, and a complete view of their customers at any time. Outdated and […]

4 Ways to Make Global Compliance Management Easier for Insurers.

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Insurance organizations face an unprecedented number of regulations and requirements today. Keeping up with these regulations through a well-planned, well-executed compliance program is no easy task. Not only must you successfully manage the wide range of requirements your organization faces, you must also have a firm grasp of the risk associated with non-compliance. Today, dynamic […]