OnBase Administration

System Administrative Services

Master your daily OnBase operations with our System Administration Team

System Administrative Services supply your daily OnBase end users with a core team of experts to manage and maintain the day-to-day operations of your OnBase content services solution.

Channel the benefits of system administration

Our US-based team of system administrators brings more power to end users and frees IT staff from daily OnBase chores through a variety of features and benefits:

You can free up your IT staff from daily OnBase chores and maintenance with our team of US-based System Administrators.

Proactive OnBase management

Lean on a strong first-line of administrators proactively managing OnBase metrics, users, security/access, and daily maintenance.

New projects assistance

Install and test your OnBase system with expert assistance and receive post-upgrade support.

Break/fix support

Stop issues before they happen with critical application monitoring and break/fix support for all users.

dedicated Ticketing system

Utilize a responsive ticketing system to request, manage, and resolve additional support items in a timely manner.

System Health reports

Receive monthly reporting of incidents, resolutions, outstanding support issues, and performance trends.

Resource eco-system

Collaborate with KeyMark and Hyland support teams/engineers through your designated system administrators for issue resolution, upgrades, updates, migrations, etc.

System administrative services vs. dedicated resources.

It all comes down to the end user. Read our blog to understand the differences between these two OnBase services, and identify which is right for your team.

South Carolina native system administration team.

Plug into Platinum

Gain instant access to platinum support at no extra cost when you equip your team with system administrative services.


Webinars and recertifications


Executive visits


Phone and email support


After-hours availability

Advocate for end users. Liberate IT staff.

KeyMark's system administrative services gives the time back to your team...

As your OnBase partners and providers, we’re eager to lend our team of award-winning South Carolina-based experts for the benefit of your end users. Take our Sys Admin one pager on-the-go and share with your staff, or get in touch to ask us more about system administrative services.

KeyMark's system administrative services gives the time back to your team.