OCR Leads to Happier Customers for TPA Insurers
Third Party Administrators Use Intelligent Capture Technology for a Happier Customer With the recent rise in remote work due, insurers are doing everything they can to keep their employees and clients safe. But despite the working conditions we’re currently faced with, customer service expectations and Service Level Agreements (SLAs) still need to be met. Also […]
RPA and OCR: The Perfect Pair
Optical Character Recognition (OCR) is a technology that can ‘read’ images and turn them into characters, text, and numbers. For example, if an employee receives a PDF file in an email, OCR can pull all of the text and data from that file; this process would normally require a person to read and manually record […]
10 Things I Learned at Insights
From May 14th-16th, KeyMark hosted its brand-new customer conference, Insights. There were great times at our night events and training sessions, but most importantly opportunities to learn about the latest in intelligent automation from industry experts. Though it’s hard to narrow it down, here are 10 of the most important things I learned this year […]
Should I Use Cloud Capture or BPO? Or Both….?
Before you ask yourself if you care about cloud capture or BPO you’re probably thinking…what are these things? I can tell you that on the surface they can be magical – especially if you are someone who deals with scanning and manual data entry daily. Both will dramatically reduce the tedious task of keying data […]
What is Enterprise Content Management? Or, what is ECM?
What is Enterprise Content Management? It’s a funny thing that after 20 years in this industry I had to put on my thinking cap and contemplate a good answer to this question. I guess when we start out in an industry we keep things simple, and after it becomes second nature, we tend to overcomplicate […]
Revamp Cash Application Processes To Speed Payment Cycles And Improve Service
Improve Your Accounts Receivable Processes Your organization’s accounts receivable (AR) department has many varied responsibilities, from matching customer payments to invoices, to posting payment data into your accounting system, to submitting bank deposits. Despite the fact that many of the daily tasks performed within your AR department are typically repetitious, one of the department’s most […]