Tag: support

keymark-customer-service

10 Ways KeyMark Helps Customers

Wow, it has been an exciting year for KeyMark and our customers! With growth comes change, and change often brings new relationships, roles and responsibilities. We wanted to take a moment to make sure all of our customers know that we are here for you, so we wrote a blog

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Basic OnBase Database Maintenance for SQL Server

There are as many different ways to use OnBase as there are customers who use it, but there are a few things every OnBase system has in common. The most basic, and the most critical, is the database. Your OnBase database is your backbone How your database functions will directly

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The Hyland ECM platform helps your organization oversee, manage, and categorize its information over its entire lifecycle.

OnBase Best Practices, Part 1

There are a lot of OnBase Best Practices related to all different portions of the software. There are Best Practices for setting up and maintaining the Database; for scanning document batches; for setting up Workflow and Workview; even for creating Disk Groups, Users and User Groups. But there are 4

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Love OnBase Like You Love Your Car

Why did you buy the car you currently drive? Was it the good gas mileage? Was it the manufacturer’s reputation for durability? Was it the luxury features or technology? Was it seating capacity or towing capability? More likely than not, it was a good value for a particular combination of

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OnBase Security Tips

We live in an age of internet connectivity, which perforce means we live in an age of internet attacks. The news is full of stories of security breaches and stolen information. Your OnBase solution contains important and often sensitive data, much of which may require strenuous security measures for compliance.

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OnBase Support: Workflow Logs

OnBase Support: Workflow Logs The Workflow log is a history of the actions and activities that occur in Workflow.  The information is stored in a database table called wflog.   This table contains a record of all Workflow actions performed on a document as well as a record of the Workflow queues

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OnBase Support: Transaction Logs

What Are OnBase Transaction Logs? To access the transaction log in OnBase, select the Admin tab >> Transaction Logs.  From here you will have the option to Create a Report, View all Messages, or Purge Messages. The OnBase transaction log keeps a record of all events associated with the OnBase

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OnBase Document and Folder Maintenance

OnBase Support: Document & Folder Maintenance As an OnBase system administrator, you are probably familiar with Document Maintenance. With projects and deadlines, the routine tasks that ensure proper document maintenance can easily fall through the cracks, but these OnBase maintenance best practices are crucial to keeping your system working effectively

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