10 Ways KeyMark Helps Customers

4 minute read

Wow, it has been an exciting year for KeyMark and our customers! With growth comes change, and change often brings new relationships, roles and responsibilities.

We wanted to take a moment to make sure all of our customers know that we are here for you, so we wrote a blog with 10 great reminders.

Here are 10 ways that you can lean on KeyMark.

1. KeyMark believes the best customer is an existing customer.

We recognize that a customer who owns a KeyMark solution has very different needs than a customer who needs a KeyMark solution.

To best serve existing customers, our dedicated staff is here to answer questions about products, assist with solution expansions, and provide updates about beneficial product changes related to your business.

2. Our dedicated Professional Services team annually achieves over a 92% on its customer satisfaction score.

With 25 years of experience in the content services industry, KeyMark’s Professional Services team works to be the most knowledgeable advisors available when it comes to automation. 

3. When you need resources, we’ve got you covered with our staff augmentation services.

If you ever find yourself in need of additional resources or technical expertise, KeyMark can provide qualified professionals to supplement your staffing needs, including full-time, part-time, and project-based resources for system administration, engineering or implementation.

We offer both OnBase staffing and Kofax staffing, based on your organizational needs.

4. Our dedicated support team is here for you 24/7.

Once your solution goes live, we are here with dedicated KeyMark Support Team to provide quick and efficient resolutions to any issues that may occur. We have several support plans to meet your specific needs.

5. Our Enterprise Architects can help you create a vision for your ECM or RPA infrastructure.

Technology changes rapidly, and you may need a long-term plan for future growth and scalability. Our enterprise architects can work with you to assess your technology landscape and design a solution tailored to your business, leveraging both existing and new technologies.

Whether it’s analyzing your database for optimization, advising you on high availability and disaster recovery strategies, or determining the future road map to scale your infrastructure, our Enterprise Architects will bring a new level of insight to your total automation solution.

6. Our Business Process Outsourcing Center offers mailroom, AP and AR outsourcing/insourcing and document conversion services.

KeyMark offers document conversion services and business process outsourcing with 24/7-operational capacity. The service is called CloudCapture.

Our CloudCapture BPO team is set to handle document conversion services, scanning, data extraction and classification, services for mailroom, accounts payable and accounts receivable.

7. We listen to our customers and create innovative solutions to fill voids in the market.  

KeyMark is the creator of Forms InMotion, an innovative software solution that centralizes data collection and form management in the cloud with minimal administrative oversight and no duplicate data entry for the user.

In a single session, users complete a complete form package that then outputs all separate forms to pdf, xml or paper.

8. KeyMark is the only organization in the world to hold the Hyland Diamond Support award, Kofax Diamond Partner award and Blue Prism Silver Partner Certification.

For the past fifteen years, KeyMark has achieved Platinum Partner Status and received the prestigious Diamond Support Partner Award from Hyland, creator of the content services platform. 

Diamond Support is awarded to select partners that provide excellent support and service and maintain outstanding customer retention levels. Platinum Partner Status is awarded to Hyland’s top-performing partners based on sales revenue. KeyMark is also one of a select few partners to receive the Diamond Kofax Partner award.

We recently achieved Blue Prism‘s Silver certification, as well. A designation only reserved for higher tier Blue Prism partners. 

9. We have southern roots, national reach and vertical depth.

We have a range of vertical markets that we focus on, including commercial, financial services, government, healthcare, insurance, manufacturing, pharmaceutical, and transportation.

KeyMark is headquartered in Liberty, SC, with a regional office in Camp Hill, PA.

10. Others tell us we are a great place to work, and a great team to work with.

We have been winning workplace awards since 2015. The annual “Best Place to Work” and “Top Workplace” awards are given to companies who have created cultures where employees and customers thrive.

Our customers regularly participate in the epicurean delights of our Grill Masters team, Gaming Society, or KeyMark Charitable Council, just to name a few. 

We’re here for you. And only you.

We know that we can’t be all things to all people. For this reason, KeyMark is very selective with the vendors that we support and the services that we provide.

We believe that this focus allows us to be here for all of your data capture and classification, workflow, robotic process automation and dynamic case management needs.

To learn more about our products and services, please contact us or visit our website at keymarkinc.com.

Take the Next Step

We can help you decide pretty quickly whether this would be a good fit for your organization. With 20+ years of experience in automation, we just need about 5 minutes of Q&A. 

Keep Reading

KeyMark announces Insights 2024.

5 Things to Expect at Insights 2024

What to expect at Insights? We’re officially one week away from Insights 2024, KeyMark’s biggest get-together of the year. For those not in the know, Insights is our annual automation conference, bringing together peers and professionals to discuss the future of business powered by process automation. If you’re already signed

Read More
What do you get with KeyMark's support plans.

What’s the Value in KeyMark Support?

Award-winning Extended Support We’ve extensively covered the value in a value-added reseller, and one of the major claims is the addition of implementation, training, and award-winning lifetime support. But what makes KeyMark support “award-winning”, why are our support teams consistently ranked in the highest echelon of partner programs, and —

Read More
Content Services and CSPs are a natural evolution of enterprise content management.

What is a Content Services Platform?

What are Content Services? Content Services is the logical evolution of Enterprise Content Management (ECM) solutions in today’s cloud-native, mobile technology stack. Fundamentally, cloud content service platforms (CSPs) shift the focus from document management in a single hub, to integrated services delivered directly to the applications where end users spend

Read More