What's the value in a value-added reseller?
We use the term value-added reseller to indicate the X-factor (or K-factor) of a You + KeyMark partnership. But what does value-added even mean?
When you purchase software through KeyMark, you’re not just receiving a quality product made by quality vendors. You receive that product, PLUS a team of experienced technology gurus to accommodate you with award-winning implementation services, training, and support that lasts the lifetime of our partnership.
The best customer is an existing one
We take that concept — a lifetime partnership — very seriously. So seriously that we’ve staked our entire business model on the concept that the best customer is an existing customer. To meet that end, we aim to continually support you in your short-term and long-term business goals by understanding the nuances of your systems; how they can be improved; and by providing tips, tricks, resources, and custom configurations for your software so you’re always using the best version of a product.
We’ll amplify your freshly purchased software with a knowledge base from over 125 years of combined experience and hundreds of thousands of hours of projects and support. Beyond that, and with all that experience, we also understand the pros and cons of competing software, and monitor the market to help you find solutions and configurations that best serve your niche needs.
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To be knowledgeable, trustworthy, and responsive
It’s three simple words, but it’s also one big promise. We strive to make it our business to know your, and to understanding the nuances of software more than anyone else. We leverage this knowledge and our intimate relationships with best-in-class software providers to easily communicate your questions, needs, and requests directly with the engineers behind the software.
We promise that the solutions we suggest are what we strongly believe to be the best suited for a particular project. If a feature of a solution isn’t working right, we can quickly deploy workarounds or engineer custom solutions to remedy those problems.
And lastly, we vow to be readily available and highly responsive to your needs. Our five-minute rule is such that if a customer, partner, or anyone we work with is upset for more than five minutes, we ask that they pick up the phone and call us. It’s just that simple.
Enough about us... we want to hear from you!
The automation market is swimming with solutions to help you reduce inefficiencies through process automation. Let us help you find the ones that best fit your needs. It’ll start with a discovery chat to learn more about your goals and needs for automation!
