Eversource Boosts Customer and Employee Engagement Using Intelligent Automation
“Intelligent automation is becoming increasingly embedded within our core operations .”
Utilities
Utilities
How United Utilities achieves industry-leading customer service with smart automation
Introduction United Utilities is Northwest England’s water company that keeps the taps flowing for three million homes and 200,000 businesses across the region. It is also the UK’s first water company to significantly enhance its service to customers and streamline operations — using Blue Prism’s Robotic Process Automation platform. The
National Grid RPA Case Study
National Grid, an energy company in the United States, has delivered cost savings and a high return on investment with a Blue Prism Digital Workforce. In order to maximize the value of its RPA program, the company conducted an extensive assessment of its end-to-end processes. The assessment resulted in shifting
Faster Invoicing Kofax Case Study
The Challenge Paying bills is hardly the most enjoyable task, but it’s one that just has to be done—whether you’re a private individual or a big business. For this telecommunications provider, getting the bills paid on time is a top priority. But with hundreds of suppliers and partners—including demanding utilities
