At this year’s Insights conference, Hyland Product Evangelist Colleen Alber reviewed a significant evolution in content services: the Hyland Content Innovation Cloud (CIC). It isn’t the first time the public has gotten a look at the platform announced last year at CommunityLIVE in Maryland, but it was certainly a more in-depth review.
CIC isn’t a pivot away from OnBase, nor a replacement for existing systems. It isn’t a new solution or even a novel idea at this stage in the AI game, yet Hyland’s execution marks a path forward following a robust and aggressive product roadmap revealed last year. CIC is a forward-looking platform approach to automation married with AI that’s designed to meet emerging demands for AI integration, modular deployment, cross-platform connectivity, and orchestration. CIC puts into practice many of the ideas explored in our recent blog on Agentic AI and we’re pretty jazzed to talk about it.
A little more about the platform without watching the presentation
The Content Innovation Cloud is Hyland’s response to a growing demand for agility in content-centric environments. As Colleen highlighted at Insights, it’s a modular, API-first platform that:
- Ingests content through advanced capture services.
- Enriches and interprets that content using AI and human-in-the-loop models.
- Delivers structured outputs to a wide range of connected systems and experiences.
The result is a foundation not just for automation, but for intelligent action – a distinction that matters.
From theory to reality
In the agentic AI blog from earlier, we explore how AI agents differ from traditional automation by focusing on goals, not just tasks. They interpret context, adapt to changing inputs, and make proactive decisions.
That vision is no longer theoretical with both Colleen’s discussion, as well as a presentation form UiPath’s Polo Perez, demonstrating ways that platform providers are putting agentic capabilities within reach.
By leveraging flexible orchestration, trainable models, and microservices, Hyland CIC enables developers and admins to create smart agents that:
- Identify the next best action from unstructured content.
- Initiate workflows based on intent, not static rules.
- Learn from interactions to reduce exceptions over time.
This isn’t about replacing humans. It’s about reducing friction between people and systems for better collaboration and activity.
What it means for OnBase users
OnBase customers have long built systems that are structured, reliable, and compliance-ready. While these systems have been backed or enhanced by AI, the actual case studies of AI-forward systems has remained in the realm of theoretical for-instances and use cases. CIC extends the OnBase system bringing users more usability without requiring them to abandon investments for an all shiny and new product — including more improvements to enhanced capture (an ongoing objective among many data solutions), orchestration that bridges multiple Hyland and non-Hyland components, and support for a new breed of intelligent experiences that aligns with business goals, not just workflows.
Practical AI for business – Like we’ve been saying
A major goal for KeyMark for the last two years is to try and get people to stop hyperfixating on OpenAI ChatGPT and other buzzy AI systems that everyone thinks is the beginning and end of what AI is capable of. Hyland’s CIC does integrate GPT-like features behind its straightforward UI, but it’s the framing of the solution that’s noteworthy as CIC enables users to program single, purpose-built agents that are fueled by every instance of data or integrated solution. The clear accessible architecture is a benefit for customers who want to experiment with the capabilities of AI and the long-promised concept of a Domain Specific Language Model (DSLM) without replatforming. That opens the door to:
- Faster service times delivered to customers.
- Employees that can rapidly find and learn data from the ecosystem of business knowledge.
- AI systems that are adaptable and flexible around problems to deliver better results.
For organizations looking to scale their use of OnBase or explore intelligent automation, this platform offers a smart, testable path forward. And as Hyland’s host for Insight and their longtime partner, KeyMark is situated to get you plugged in and help manage the day-to-day requirements and consultation for cleaning content to fuel agents.
The closing thought
Hyland’s Content Innovation Cloud represents more than just new infrastructure. It’s a shift from static workflows to dynamic, context-aware decisions. It’s the operationalization of Agentic AI. And it gives OnBase customers a credible way to step into that future with control and clarity.
For organizations looking to scale their use of OnBase or explore intelligent automation, CIC offers a testable path forward (with a current beta). And as Hyland’s host for Insight and their longtime partner, KeyMark is situated to get you plugged-in and help manage the day-to-day requirements and consultation for cleaning and integrating content to fuel agents.
Revisit the Insights conversations!
Take a look at Colleen’s session. Review the capabilities. Then start asking: What if our content system could act, not just store and route?
And if you’re in the mood to find out, reach out to our knowledgeable engineers to get situated with robust content capabilities.
