Three Questions To Ask If You’re Considering an ECM Software Upgrade

3 minute read

Three Questions To Ask If You’re Considering an ECM Software Upgrade.

Does your business, agency or organization have an enterprise content management (ECM) system in place? If so, you already realize what an integral role the system plays in your daily operations.

Converting or upgrading your system can be a scary proposition. Whether you are working with an unsupported legacy system, your current needs have changed or you’re considering an upgrade, you probably have questions similar to these:

  • Will an update or conversion cost me an arm and a leg?
  • If we convert to a new system, how will we re-train all of our users and administrative team?
  • Will converting to a new system be worth it? If so, how can I justify the conversion to management?
  • Has anyone ever even converted from my current system to the new systems on the market?

As a document management solutions provider that has performed hundreds of successful ECM implementations, KeyMark has worked with organizations in many different industries looking to upgrade or convert existing ECM software systems.

If you’re considering an ECM software upgrade or conversion, our team recommends asking the following three important questions:

1. How stable is the ECM system you are evaluating? (How long has it been around? Who owns it? What is its track record?)

An ECM system is an important investment. You need to make sure you’re not investing in a system that isn’t going to be around very long or doesn’t offer ongoing support.

In other words, look for a system with a proven track record. At KeyMark, we partner with OnBase, a long-time proven leader in the ECM industry. We like that OnBase is 100 percent focused on ECM – just like us.

2. Does the ECM software provide the capabilities you need for the long-term?

When it comes to evaluating ECM software, be sure to focus on both your current and future needs. We’ve found OnBase to be the most proven and preferred legacy ECM replacement system with its product depth and breadth all under one code base/repository. Plus, OnBase’s commitment to configurability over code is rare (capture, purpose-built UIs, workflow, integration, vertical R&D, mobile, case, etc.).

3. Does the solution provider you’re considering display competence throughout the total life of the new product?

As you’re evaluating solution providers, be sure to ask about the provider’s track record of successful ECM installations and conversions. Also inquire about customer references – these are important insights into what kind of service and ongoing support the company really provides.

It’s also important to find a partner who can understand your business and business challenges and has the capability to recommend and configure an ECM system that fits your needs.

Hopefully, these three questions will assist you in your quest to upgrade or replace your ECM system when the time is right. Are there other important things you’re looking for in an ECM system?

Would you like KeyMark to help evaluate your needs?

Oracle IPM Conversions

Oracle IPM Customers have turned to KeyMark to upgrade or replace their legacy ECM software

Learn More

Take the Next Step

We can help you decide pretty quickly whether this would be a good fit for your organization. With 20+ years of experience in automation, we just need about 5 minutes of Q&A. 

Keep Reading

Intelligent Data Automation for your IT Professionals

A war on too many fronts IT teams face challenges from every which way. Tides of new technology to vet and consider; increasingly complex and sophisticated security threats; an explosion of data volume; users connecting to systems from a mix of devices across the globe; and strict compliance regulations, standards,

Read More
What's the hidden cost of inefficiency in healthcare?

What’s the hidden cost of inefficiency in healthcare?

How much are inefficiencies plaguing health information management? The healthcare industry processes 30 billion transactions yearly – an estimated cost of $250 billion. Manual processes drain healthcare organizations silently but relentlessly, contributing to costs and taxing your teams of valuable time over disorganization, administrative tasks, and errors. How much is

Read More
Search
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.