The Challenge Housing authorities are accustomed to balancing the needs of two very different groups. First, these agencies must meet the needs of the citizens they serve. Second, they must also satisfy the demands of funding agencies that require more reporting and transparency. The Housing Authority of Alameda County (HACA)
Automate Manual Processes with Robotic Process Automation Robotic Process Automation (RPA) is more than a buzzword. It’s a technology that’s transforming the way organizations collect, review and input data. Simply put, RPA was created to automate business processes. Its backbone is a software configuration, or “Digital Worker,” that is programmed
The Challenge Like many counties, much of the constituent paperwork is exactly that— paperwork. In the Dauphin County Prothonotary’s Office, the paperwork related to civil cases can be staggering. Documents filed by various departments throughout the county’s court system, as well as records filed by residents engaged in civil court,
As a corporate culture, Capital City values people over technology, but they were also aware that there were huge gains to be made in efficiency and accuracy if the underwriting department transitioned to an automated system. In 2000 Jim Skiff, Vice President of Operations and Mitch Draper, Assistant Vice President
Today, information is everywhere. And it’s growing all the time. A recent IDG Research survey of business and IT decision makers finds that organizations manage, on average, 48 applications containing critical business information. A quarter of them juggle more than 100 applications. IDG Research and OnBase by Hyland created this infographic
Our good friends at OnBase by Hyland and GovLoop put together this great infographic on leveraging Enterprise Content Management for Government to excel with community planning. As state and local government employees, you face some tough IT obstacles. You have to build digital solutions to meet constituent demand, and design IT systems and
