FOIA – Public Records Made Simple

2 minute read

Public records requests – whether submitted by constituents or media entities – require a process that many government agencies haven’t yet modernized. Oftentimes, employees must hunt down paper documents from multiple departments, get approvals, and make manual redactions in what becomes a lengthy process. With the latest updates to the Freedom of Information Act (FOIA), government agencies are under more pressure than ever to fulfill these requests within a given number of days. It’s clear that these circumstances present a problem.

The solution? A software system that fully automates the process – from start to finish.

Simplify and Standardize Your Process

In an office that still relies on paper records, filing cabinets, or spreadsheets, the process for completing a public record request can look completely different from one case to the next, depending on which department it relates to. The time spent tracking down the right person with the right documents could be better spent on primary responsibilities, and can easily lead to frustration.

With our public record request software, all the difficult parts of completing a request are removed. In place of these difficulties are features that will make your process simple, including:

  • Electronic Request Collection
    • Whether a request is made online, by phone, through email or even on paper, it can be easily reformatted and entered into your system
  • Automatic Routing, Tracking, and Notifications
    • Requests are automatically routed to the assigned user, based on the department and information they refer to
    • A dashboard feature allows every request to be tracked so that they are never lost along the way, and so it’s always clear what needs to be done next
    • Users are automatically notified when they have an assignment related to a request, allowing them to be completed much faster
  • Built-In Compliance
    • For documents with confidential information, built-in redaction tools allow users to remove what’s necessary without slowing down the process
    • The speed of the process takes away the worry of missing a FOIA-mandated deadline

With public record request software, the complex becomes simple, the difficult becomes easy, and the frustrating becomes efficient. Government agencies of all sizes have the opportunity to easily comply with recent FOIA mandates while saving time and money. If your office is in need of a solution, our experts can help your public records process become an efficient tool, rather than a hindrance, for your agency.

Take the Next Step

We can help you decide pretty quickly whether this would be a good fit for your organization. With 20+ years of experience in automation, we just need about 5 minutes of Q&A. 

Keep Reading

Find out how to make this delicious sweet potato pie with great ingredients.

Easy Sweet Potato Pie Recipe

Jump to recipe The longest journey to simple sweet potato pie you’ll likely ever take I love sweet potato pie! I mean honestly – a dessert so humble and unassuming, yet delicious AND healthy? Sign me up! Sweet potato pie is brimming with a nostalgic richness that makes you feel

Read More
Does a ban on automation in logistics help anybody?

Is an automation ban good for anyone?

Automation is essential. But so are real people. Will automation replace humans? We’ve approached the topic several times before, and today the fear is as real as ever as recently the International Longshoremen’s Association demands a total ban on automation at U.S. ports. Whether this is a broader negotiation tactic or an

Read More
Is the old Hyland a thing of the past? We're looking to the future with the 2025 product roadmap.

Recapping Hyland’s 2025 Product Roadmap

A look at Hyland changes and the road ahead Just over 18 months ago, Hyland Software laid off several hundred employees. Within months, new leadership from the outside was put into place and this year we saw additional leadership positions removed or modified. For years it has been common to

Read More
Search