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How to Choose an Intelligent Automation Reseller

Intelligent Automation Blog


Joey Barrett

Read Time: 3 minutes

Digital transformation is happening across all industries as organizations shift their processes into modern-day systems. Now more than ever, these organizations are discovering the importance of finding a technology partner that can learn their business and meet all of their needs. A technology reseller is one of the best options for a partner because they can offer a total solution, and can recommend, based on experience, how to blend a variety of vendors to achieve an effective total solution. The best resellers even offer implementation and support after the sale. To find the best partner for your organization, there are a few characteristics you should look for. 


The first thing to look for is evidence that your reseller has successfully implemented solutions within your own industry. However, solutions built for other industries are a sign of a well rounded reseller.  Are their solutions powerful enough to work with government entities? Is their security tight enough to provide solutions to an organization in financial services? The span of solutions a reseller offers can be a great insight into its overall ability to deliver results.

Other questions you should ask include:

  • How long have they worked with the technology they offer?
  • Are they an industry leader?
  • Do they sell industry leading solutions?
  • Do their employees have certifications?
  • Do they offer implementation and support?

Using these questions as your baseline, you can begin to dig deeper into a potential partner’s qualifications.


Many organizations may first look towards partners that are located nearby, thinking that the close proximity will make for a better partnership. What matters more than location, however, are the resources that a partner has available to take care of your business. Resellers with a national reach, though they may be located in a different part of the country, have proven resources, capabilities, and technology that allow them to work with organizations across the country. 

The benefits of a reseller with national reach may also include:

  • Support hours (not limited by time zone)
  • Managed Services in your region
  • Experience with large and small companies
  • Experience with multiple industries
  • Collaborative technology

Top Technology

A reseller can check many of the boxes that you require, but if the technology that they offer isn’t top-tier, they won’t be best fit to partner with your organization. When researching the best intelligent automation technology, the Gartner Magic Quadrant – a trusted source for market research reports on information technology – is a great place to start. Companies who reside in the Gartner Magic Quadrant lead the field when it comes to performance, vision and leadership in technology.

As an example, two of KeyMark’s partners have long stood as members of the Quadrant. Hyland, a Keymark partner for over 20 years, has been consistently marked as one of the best in content management services. Another partner, Blue Prism, has long led the intelligent automation space with their RPA technology – they were even the ones to create the term ‘Robotic Process Automation.’ Technology like this, provided by the best-of-the-best, will ultimately set a reseller apart and allow them to best serve your organization.

For More, Read our eBook!

Our eBook, How to Choose an Intelligent Automation Reseller, goes into even more depth on how you can make the best decision for your organization. Should you ever have any more questions, KeyMark is here to help. Just give us a call!

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