What is Livegenic?
Livegenic is a virtual collaboration software platform that allows for live streaming and real-time video and photo updates within the Insurance and Government space. It is best for claims, cases, customer support, and field service.
Improve Customer Service with Interactive Communication through Innovative Technology
Livegenic’s virtual collaboration platform enables companies to provide best-possible customer service in the fastest-possible time, utilizing real-time photo and video collaboration, guided self-service and field resource management tools. Designed to connect and automate every part of a claims process, the Livegenic suite offers award-winning mobile applications and browser-based solutions created to meet your specific needs.
Livegenic is trusted by organizations across the world to improve the quality of human-to-human interaction between customers and employees. The technology also provides the ability to optimize workflows, reduce cost, and shorten cycle times.
Livegenic Features Include:
- Record live or offline video from a single App
- Scan and upload documents, PDFs, and other files
- Access and accept assignments
- Get directions with one touch
- Receive, confirm, and update case status
- Review all collected pictures and videos
- Create calendar appointments
- Deliver custom text and video instructions
- Write and exchange notes with collaborators
Virtual Collaboration Built Just for You
Livegenic is committed to providing products that are: user-focused, secure, scalable, attractive, and reliable. Ultimately, the goal is to simplify and improve your organization’s ability to communicate with virtual collaboration. Through virtual collaboration, you can do things like reduce constituent foot-traffic in agency locations (for government), save money on things like claims processing costs (for insurance), achieve greater customer satisfaction, and much more!
