Improve Customer Service with Interactive Communication through Innovative Technology
Livegenic’s virtual collaboration platform enables companies to provide best-possible customer service in the fastest-possible time, utilizing real-time photo and video collaboration, guided self-service and field resource management tools. Designed to connect and automate every part of a claims process, the Livegenic suite offers award-winning mobile applications and browser-based solutions created to meet your specific needs.
Livegenic is trusted by organizations across the world to improve the quality of human-to-human interaction between customers and employees. The technology also provides the ability to optimize workflows, reduce cost, and shorten cycle times.
Livegenic Features Include:
- Record live or offline video from a single App
- Scan and upload documents, PDFs, and other files
- Access and accept assignments
- Get directions with one touch
- Receive, confirm, and update case status
- Review all collected pictures and videos
- Create calendar appointments
- Deliver custom text and video instructions
- Write and exchange and notes with collaborators
Virtual Collaboration Built Just for You
Livegenic is committed to providing products that are: user-focused, secure, scalable, attractive, and reliable. Ultimately, the goal is to simplify and improve your organization’s ability to communicate with virtual collaboration. Through virtual collaboration, you can do things like reduce constituent foot-traffic in agency locations (for government), save money on things like claims processing costs (for insurance), achieve greater customer satisfaction, and much more!
