Tips for Contacting KeyMark Support
Here are some helpful tips you should know before you contact KeyMark Support:
- Be ready to provide as much information as possible about your system and the problems you are experiencing.
- Know what version of each product you are using (OnBase, Kofax, etc.).
- Note the database platform, version and service pack level numbers.
- Know the version and release level of the operating system you are using.
Note that KeyMark’s support team uses secure, online support technology to share your desktop so they can solve problems and answer questions real-time.
Communicating with the Support Team for Standard Support
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