Questions about return on investment (ROI) are among the first insurers ask when considering replacing their legacy document management systems with more modern enterprise content management (ECM) solutions. ROI is certainly important, but it’s crucial for insurers to look beyond initial cost-to-savings ratios to accurately compare total cost of ownership (TCO).
This guide will help insurers to ask the right questions about return on investment vs. total cost of ownership when implementing a document management system.
