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Case Management: A New Mindset for Solving Business Problems

KM World Case Management Article

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Thinking About Case Management in a Whole New Way

The term case management may be a little confusing for some people. At its core, a case is simply a collection of business artifacts or a package of information that’s brought together to solve a business problem and bring about a conclusion.
Examples of case management work include insurance claims, legal cases, issue or dispute resolutions, service requests, contract management and a variety of government use cases. Even if the work you do doesn’t fall into one of these categories, it may still involve case management. How you handle these cases can make or break your organization’s productivity.

How Are You Managing “Cases” Today?

If you’re managing cases in the following ways, there’s a good chance that it’s time to start looking at transitioning to a more modern case management solution.
  • Shared spreadsheets
  • Email inboxes and network shares
  • Electronic forms
  • Traditional workflow tools
  • Checklists and paper-based processes
  • Antiquated databases (Access / Lotus Notes)
  • Antiquated departmental apps

Bringing Order To Chaos With Smarter Case Management

Whether you currently manage cases using Excel spreadsheets, Lotus or Access databases, paper documents or a combination of all of the above, we can help you bring order to even the most complex and chaotic processes by centralizing your content and empowering your people. Contact our case management experts today to learn more. OnBase Case Management Infographic

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