Pennsylvania-based Millers Mutual Group has engaged KeyMark Inc., an award-winning document management solution provider, to engineer and implement a document management and workflow solution to help Millers gain greater efficiencies and improve processes.
Millers Mutual Group is a regional commercial lines property and casualty insurance company headquartered in Harrisburg, Pennsylvania. KeyMark, a company with broad expertise within the insurance industry, will assist Millers in migrating to the next generation of enterprise content management, workflow and business rules technology from their current image archive and establishing advanced electronic workflow and decisioning processes within its claims and underwriting departments.
“We recognized the need to take further control of our processes and look more closely at certain segments of our business as well as enhancing our ability to assess risk with low touch or even no touch workflows,” said Larry Fortin, CIO of Millers Mutual Group. “We plan to meet our goals by increasing efficiencies, and improving customer and agent service. This will allow us to also reduce costs and enhance our capacity to handle additional growth with today’s staff by leveraging KeyMark’s knowledge and success within underwriting and claims.”
“Millers’ strategic approach to meeting its performance and risk assessment goals through technology is very forward thinking,” said Ed McQuiston, vice president of sales at KeyMark. To help Millers meet its business goals, KeyMark will implement the OnBase enterprise content management solution. As an authorized OnBase solution provider, KeyMark has helped deploy OnBase and provide ongoing support to insurance companies throughout the country. “By taking steps to increase efficiency, reduce costs and enhance customer and agent satisfaction, Millers’ business process automation will help the company not only to be a technology leader for the long-term, but to have a better understanding of the policies it underwrites and services than most insurance companies do today,” said McQuiston.