Loudoun Mutual Insurance Company Selects KeyMark Inc. to Implement Document Management Solution for Claims and Underwriting Processes

Virginia-based Loudoun Mutual Insurance Company has engaged KeyMark Inc., an award-winning document management solution provider, to engineer and implement a document management solution to gain greater efficiencies and improve processes.

Established in 1849, Loudoun Mutual Insurance Company has been serving customers exclusively in the Commonwealth of Virginia for more than 150 years. KeyMark, a company with broad expertise within the insurance industry, will assist Loudoun in establishing an advanced enterprise content management solution for scanning, indexing and retrieval within its claims and underwriting departments.

“Intense amounts of paperwork flow through our offices every day,” said Todd Robertson, IT Manager at Loudoun Mutual. “We recognized the need to manage our incoming documents in a more efficient manner. KeyMark is designing a solution to meet our business objectives of improving information access and internal controls, processing business more efficiently, reducing risk exposure and ultimately improving the service we deliver.”

To help Loudoun Mutual meet its business goals, KeyMark will implement Hyland Software’s enterprise content management solution, OnBase, scanning, indexing and retrieval of documents. “There are many benefits of establishing an automated scanning and indexing system,” said Victoria Newman, vice president of sales and marketing at KeyMark. “For Loudoun Mutual, some of these benefits will include reduced manual processing, eliminating printing and filing needs and a seamless system of collecting and indexing data from policy applications, claim forms, financials, photos, emails, faxes and other documents. In the end, Loudoun Mutual will have much better control by having a real-time view on where documents are at all times through a searchable electronic depository.”

The solution KeyMark is engineering for Loudoun Mutual will revolve around an automated imaging system for document scanning, indexing and retrieval. The solution will be configured to work with Loudoun Mutual’s existing systems and will also involve the configuration of specific e-forms that will replace current paper forms. Loudoun Mutual anticipates taking the solution one step further by implementing automated workflow capabilities in the future.


About Loudoun Mutual Insurance Company

Established in 1849, Loudoun Mutual Insurance Company has been serving customers exclusively in the Commonwealth of Virginia for more than 150 years. The company is known for the highest level of financial stability and customer service. The company offers homeowner’s insurance as well as other types of property and casualty insurance property. Because it is a mutual insurance company, Loudoun Mutual exists solely to provide the best coverage at fair rates, and to process customer claims quickly and easily. Working through a network of carefully chosen independent agencies, Loudoun Mutual serves more than 40,000 policyholders in Virginia. The company is headquartered in Waterford, Virginia. For more information, visit www.loudounmutual.com or call 540.882.3232.

About KeyMark

Founded in 1996, KeyMark, Inc. is a leading automation software integrator, delivering capture (OCR)content servicesworkflowcase management, and robotic process automation (RPA) solutions to businesses and government organizations. KeyMark helps clients leverage technology, such as artificial intelligence and machine learning, to maximize productivity and decrease manual labor in industries such as financial services, healthcare, insurance, manufacturing, distribution and logistics, and government. As a systems integrator, KeyMark offers customers professional implementation services and award-winning extended support for automation providers such as OnBase by Hyland, Blue Prism, UiPath, ABBYY and Kofax software. Additionally, KeyMark is the creator of Forms InMotion, an innovative software-as-a-service solution for forms automation; and CloudCapture, a business process outsourcing (BPO) service that includes invoice processing, digital mailroom outsourcing, data processing outsourcing and document conversions.

KeyMark is headquartered in Liberty, SC, with a regional sales office in Camp Hill, PA. For more information, call 864-343-0500.