KeyMark Achieves its Highest NPS Score to Date (84), Marking Customer Loyalty and Growth
KeyMark, a leading intelligent automation provider and value-added reseller, received a net promoter score of 84, marking the company’s highest score to date. Vice President of Operations Cameron Boland made the announcement.
“Since KeyMark’s founding, we have focused on building the kind of mutually beneficial relationships with our customers that lead to shared success over the long term,” Boland said. “We’ve always felt that the key pieces of that puzzle center on the consistent delivery of outstanding customer support. To see our annual customer support survey yield a score as outstanding as an 84 is truly a testament to our Customer Support Team and the care that they put toward their mission, day in and day out.”
KeyMark’s new score indicates considerable growth in customer satisfaction, rising nine points from a score of 75 in 2021. NPS scores are collected by asking customers one simple question — “On a scale of 1-10, how likely are you to recommend KeyMark.” Scores are graded from -100 to 100. Customers answering with a score of 0-6 will subtract from the score while only customers responding with a nine or 10 will add to the final score.
The NPS system was created to measure customer satisfaction, loyalty, and predict the growth potential of an organization. According to a 2022 survey by NICE Satmetrix, the average NPS score for organizations in the software industry is currently 18.