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January 7, 2020

KeyMark Announces Livegenic Partnership

Virtual Collaboration Technology

KeyMark, a leading intelligent automation provider and value-added reseller, announced today that it has added Livegenic, a virtual collaboration technology, to its total solution offerings. Livegenic is a virtual collaboration platform that enables companies to provide best-possible customer service in the fastest-possible time, utilizing real-time photo and video collaboration, guided self-service and field resource management tools.
“Virtual collaboration is a powerful addition to our portfolio of automation solutions, particularly when paired with core automation technology like case management,” commented KeyMark CEO Jim Wanner. “All of our customers – most notably those in insurance and government – will be able to take advantage of Livegenic’s collaborative technology, giving them an even greater connection to their own customers and constituents.”
The partnership, which was made official in December 2019, gives KeyMark customers immediate access to the platform.
“We are thrilled to continue our growth into the channel, having selected another strong partner in KeyMark,” said Olek Shestakov, Livegenic’s President and CEO. “Our highest priority has always been customer satisfaction, and we strive to select partners who enable us to continue achieving that goal. I’m confident that our award-winning services, combined with KeyMark’s commitment to helping its customers succeed, will lead to powerful solutions in the very near future.”
The Livegenic visual collaboration platform provides a suite of mobile and browser-based solutions that help organizations improve customer service by improving the quality of human to human interaction. The Livegenic platform also supports a wide variety of workflows, from remote customer collaboration and self-service, to professional on-site inspection. As a SaaS-based product, Livegenic provides a fast and easy implementation for its users.

About Livegenic

Livegenic is a global provider of cloud-based, real-time claims collaboration solutions. Our award-winning platform streamlines communication between organizations and their customers; provides advanced field capabilities; and delivers a variety of mobile self-service tools for customers. Our patented video technology enables organizations to use real-time and asynchronous collaboration to improve customer experience, reduce cycle time, and decrease costs. For more information, visit us at https://www.livegenic.com 

About Keymark

Since 1996, KeyMark, Inc. has been a leading systems integrator, delivering capture (OCR), workflow (ECM), case management (DCM), and robotic process automation (RPA) solutions to businesses and government organizations. KeyMark helps clients leverage technology, such as artificial intelligence and machine learning, to maximize productivity and decrease manual labor in industries such as financial services, healthcare, insurance, manufacturing, distribution and logistics, and the public sector. As a systems integrator, KeyMark offers customers professional implementation services and award-winning extended support for automation providers such as OnBase by Hyland, Blue Prism, ABBYY and Kofax software. Additionally, KeyMark is the creator of Forms InMotion, an innovative software-as-a-service solution for forms automation.

KeyMark is headquartered in Liberty, SC, with a regional sales office in Camp Hill, PA. For more information, call 864-343-0500.

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