KeyMark Announces Livegenic Partnership

KeyMark, a leading intelligent automation provider and value-added reseller, announced today that it has added Livegenic, a virtual collaboration technology, to its total solution offerings. Livegenic is a virtual collaboration platform that enables companies to provide best-possible customer service in the fastest-possible time, utilizing real-time photo and video collaboration, guided self-service and field resource management tools.

“Virtual collaboration is a powerful addition to our portfolio of automation solutions, particularly when paired with core automation technology like case management,” commented KeyMark CEO Jim Wanner. “All of our customers – most notably those in insurance and government – will be able to take advantage of Livegenic’s collaborative technology, giving them an even greater connection to their own customers and constituents.”

The partnership, which was made official in December 2019, gives KeyMark customers immediate access to the platform.

“We are thrilled to continue our growth into the channel, having selected another strong partner in KeyMark,” said Olek Shestakov, Livegenic’s President and CEO. “Our highest priority has always been customer satisfaction, and we strive to select partners who enable us to continue achieving that goal. I’m confident that our award-winning services, combined with KeyMark’s commitment to helping its customers succeed, will lead to powerful solutions in the very near future.”

The Livegenic visual collaboration platform provides a suite of mobile and browser-based solutions that help organizations improve customer service by improving the quality of human to human interaction. The Livegenic platform also supports a wide variety of workflows, from remote customer collaboration and self-service, to professional on-site inspection. As a SaaS-based product, Livegenic provides a fast and easy implementation for its users.