National Grid, an energy company in the United States, has delivered cost savings and a high return on investment with a Blue Prism Digital Workforce.
In order to maximize the value of its RPA program, the company conducted an extensive assessment of its end-to-end processes. The assessment resulted in shifting focus from automating high volume/high FTE processes to organizational drivers that include customer and employee experience, compliance and improved quality and efficiency—leading to substantial improvements in ROI.
In one example, Digital Workers provided immediate value by enabling employees to determine the proper location of power meters, which allowed for higher close rate of service calls. This led to increased employee and customer satisfaction.
“RPA has been an innovative solution for National Grid and has allowed us to focus on what matters most— our customers, our people and our community,” said Michael Zinzmyer, Director of Robotic Process Automation for National Grid.
After implementing Blue Prism RPA, National Grid saw:
- 63,500 annualized hours back to their business
- 80,000 customer bills amended by Digital Workers
- 950% ROI for their RPA program in just 2 years
National Grid was awarded a 2020 Americas All Star award for “Value Driver Excellence in RPA.” This award was given to the Blue Prism customer in the Americas that leveraged a Digital Workforce to drive exceptional value to the business by achieving or exceeding the original value proposition within a specified timeframe.
To learn more about what a Blue Prism RPA solution could do for your business, contact us today!
