Let’s talk about Hyland’s Insights presentation : Content Innovation Cloud

4 minute read

At this year’s Insights conference, Hyland Product Evangelist Colleen Alber reviewed a significant evolution in content services: the Hyland Content Innovation Cloud (CIC). It isn’t the first time the public has gotten a look at the platform announced last year at CommunityLIVE in Maryland, but it was certainly a more in-depth review. 

CIC is Hyland’s response to a growing demand for actual AI usability in content-centric environments, putting into practice many of the ideas explored in our recent blog on Agentic AI… and we’re pretty jazzed to talk about it.

A little more about the platform without watching the presentation

CIC isn’t a pivot away from OnBase, nor a replacement for existing systems. It isn’t a new solution or even a novel idea at this stage in the AI game. CIC is a forward-looking platform approach to automation married with AI that’s designed to provide better integration, modular deployment, cross-platform connectivity, and orchestration. As Colleen highlighted at Insights, it’s a modular, API-first platform that: 

The result is a foundation not just for automation, but for intelligent action and informed decision making. 

From theory to reality

In that same agentic AI blog from earlier, we explore how AI agents are differing from traditional automation by focusing on goals, not just tasks. They interpret context, adapt to changing inputs, and make proactive decisions. 

That vision is no longer theoretical with both Colleen’s discussion, as well as a presentation form UiPath’s Polo Perez, demonstrating ways that platform providers are putting agentic capabilities within reach.  

By leveraging flexible orchestration, trainable models, and microservices, Hyland CIC enables developers and admins to create smart agents that: 

And before you start freaking out about job security, this isn’t about eliminating the human workforce. Rather, it’s about reducing friction between people and systems for better collaboration and activity.

What it means for OnBase users

OnBase customers have long built systems that are highly structured to automate structured data across systems. While OnBase has been backed or enhanced by AI in past versions, the actual case studies of AI-forward systems has remained in the realm of theoretical for-instances and use cases. CIC extends the OnBase system bringing users more usability without requiring them to abandon their investments for an all shiny and new product  including more improvements to enhanced capture (an ongoing objective among many data solutions), orchestration that bridges multiple Hyland and non-Hyland components, and support for a new breed of intelligent experiences that aligns with business goals, not just workflows. 

Practical AI for business – Like we’ve been saying

A major goal for KeyMark for the last two years is to try and get people to stop hyperfixating on OpenAI ChatGPT and other buzzy AI systems that everyone thinks is the beginning and end of what AI is capable of, and focus more on the kind of thing that CIC aims to achieve. Usable AI.

Hyland’s CIC does integrate GPT-like features behind its UI, but it’s the framing of the solution that’s noteworthy as it enables users to program single, purpose-built agents that are fueled by every instance of your data or integrated solution. Its a great time for customers who want to experiment with the capabilities of AI and the long-promised concept of a Domain Specific Language Model (DSLM) without replatforming, opening the door to: 

The closing thought

Hyland’s Content Innovation Cloud is a shift from static workflow automation to dynamic, context-aware automated decision making. It’s the operationalization of Agentic AI. And it gives OnBase customers a credible way to step towards the future.

Is it the greatest thing since sliced bread? Maybe? The verdict is still out, but for organizations looking to scale their use of OnBase or explore intelligent automation, CIC offers a testable path forward (particularly as it offers a beta. More on that in Colleen’s video). And as Hyland’s host for Insight and their longtime partner, KeyMark is situated to get you plugged-in and help manage the day-to-day requirements and consultation for cleaning and integrating content to fuel agents.

Revisit the Insights conversations!

Take a look at Colleen’s session. Review the capabilities. Then start asking: What if our content system could act, not just store and route?

If you’re in the mood to find out, reach out to our knowledgeable engineers to get situated with robust content capabilities.

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