Automating human tasks can create immediate cost savings. But more importantly, increasing your staff’s productivity directly improves your customer’s experience.
Robotic Process Automation (RPA) is more than a buzzword. It’s a technology that’s transforming the way organizations collect, review and input data. Simply put, RPA was created to automate business processes. Its backbone is a software configuration, or “Digital Worker,” that is programmed to gather and process data without human intervention. Instead, digital workers simulate –and automate –your organization’s most repetitive and remedial tasks, instantly improving productivity, eliminating errors, and freeing your people to focus on more important, knowledge-based work.
Another important thing to note about an RPA digital worker is that it can work around the clock. When the rest of your company heads home for the day, your digital worker can stay running 24/7 to accomplish tasks without the risk of error —and minutes matter when it comes to efficiency. It may take only a few minutes for an employee to log in and out of multiple systems each day, but a few minutes each day adds up to hours and hours each year –for a single employee. Couldn’t this time be better spent providing personalized service to your customers, clients or constituents or making strategic decisions that only a human can make?
Is RPA right for you? Almost certainly. Because it can be scaled and used for almost any kind of repetitive task, RPA has already been proven to work for organizations in almost every industry, including:
As a large energy supplier, Eversource’s business model is complex and spans from supply chain and delivery, metering, and renewable energy programs to customer management and office operations like billing, and financials.
With the help of intelligent automation, digital workers now process customer billing special handling requests. These digital workers now handle more than one million internal transactions, allowing human workers to refocus on adding customer value.
Eversource has seen over $15 million in steady state value delivered by leveraging RPA.
RPA can do exactly what you need.
The beauty of RPA is that it can be deployed for virtually any business activity that involves users, data and systems—everything from websites and portals to enterprise applications, legacy systems and popular desktop applications like Excel. Because it doesn’t rely on complex coding or APIs, your first robot can be created and deployed in a matter of weeks, not months.
Robotic Process Automation Can…
Robotic Process Automation quite literally creates digital workers or “bots” within your IT infrastructure that are responsible for specific, defined tasks. They can read data, input information, and navigate software applications just like your human employees. But, they can work 24/7 if you need them to, and they don’t take vacations. Depending on the processes you’re looking to streamline, there are different ways to deploy bots to maximize your efficiency and cost savings.
Attended RPA bots work alongside humans on processes that cannot be automated end-to-end. In these scenarios, the bot enhances your human employee’s capabilities, increases their speed of data entry, and empowers their access to information. These bots canstill be triggered by system events but they typically work from human triggers for tasks like moving information from one form into another in real-time, completing sequential steps on command, or capturing data on the fly.
Unattended bots work independently of your human team members. These bots can be scheduled or event-triggered, and follow a process through its entire course without the need for human intervention. Typically, unattended bots execute batch operations like processing spreadsheets of information into multiple applications or reading PDF files received via email and transferring the relevant information into the appropriate application fields.
You don’t have to choose between attended or unattended bots. You can have both! As you move through the journey of designing an automation solution that works for your organization, KeyMark can guide you to the most efficient, effective, and elegant solution possible.
At its simplest, hyperautomation is the combination of multiple technologies into one coherent system. For most organizations, it will leverage both RPA and intelligent Business Process Management (BPM) platforms united by artificial intelligence and machine learning.
RPA currently plays the lead role in showcasing the possibilities of how technology can improve our human talent. However, some larger organizations using digital workers are bumping up against its limitations: Many RPA deployments only address individual, tactical processes. Scaling these workflows across departments and organizational walls can be challenging, especially when the processes are complex or unpredictable.
Building on the success of RPA, hyperautomation is a more holistic automation concept that leverages artificial intelligence to tie together an entire array of digital tools, integrating process silos into a multifaceted, intelligent business process solution.
Hyperautomation is the next evolution of the digital workforce, addressing the most complex organizational structures imaginable through the power of AI.