At its simplest, hyperautomation is the combination of multiple technologies into one coherent system. For most organizations, it will leverage both RPA and intelligent Business Process Management (BPM) platforms united by artificial intelligence and machine learning.
RPA currently plays the lead role in showcasing the possibilities of how technology can improve our human talent. However, some larger organizations using digital workers are bumping up against its limitations: Many RPA deployments only address individual, tactical processes. Scaling these workflows across departments and organizational walls can be challenging, especially when the processes are complex or unpredictable.
Building on the success of RPA, hyperautomation is a more holistic automation concept that leverages artificial intelligence to tie together an entire array of digital tools, integrating process silos into a multifaceted, intelligent business process solution.
Hyperautomation is the next evolution of the digital workforce, addressing the most complex organizational structures imaginable through the power of AI.