Most organizations are continually looking for faster and more efficient ways to meet the needs of their customers. While businesses are typically motivated by profit, government agencies are motivated by to better serve their constituencies. This is especially true for Law Enforcement, an institution under constant pressure to ensure public
The Challenge Like many counties, much of the constituent paperwork is exactly that— paperwork. In the Dauphin County Prothonotary’s Office, the paperwork related to civil cases can be staggering. Documents filed by various departments throughout the county’s court system, as well as records filed by residents engaged in civil court,
Enterprise Content Management System Eliminates Paper Record Storage And Eases Field Visits For Case Workers The Challenge The Crawford County Human Services office provides intake and case management services for Mental Health, Early Intervention, and Children and Youth Services. Even in a county with a smaller population, more information is
Allegheny County Department of Human Services Improves Accounts Payable Process with OnBase Workflow The Challenge In order to more efficiently manage the organization’s Accounts Payable department, DHS turned to KeyMark to help implement a voucher workflow solution, which was a pilot project in Allegheny County. DHS’s solution now serves as
Technology Underwrites ROI for HMIC The Challenge The previous document management system, implemented in 1995, was not up to the challenge of processing 120,000 multi-page documents per month and the system was very labor intensive. For example, documents had to be sorted into batches, and after batching, indexed information could
As a 51-store Wendy’s franchise, First Sun Management Corporation employs approximately 1,400 employees on any given day. With nearly 4,000 to 4,500 new job applicants every year and 120 new employees each month, mountains of paperwork regularly flow into First Sun Management’s corporate offices. With the growing challenges of maintaining,
To better serve constituents, Richland County’s information technology department had developed its own departmental software solutions for document capture and imaging. Each solution took approximately four to six months to create and deploy, as each department had its own unique needs and requirements. Requirements: Easy to Configure and Customize Realizing
The Evolution of Progress The Pepsi Bottling Group (PBG) has consistently focused on process improvement. “As an organization we spend a great deal of time asking ourselves how we can move forward — do our work smarter,” shares Brian Monroe, PBG’s Support Services Senior Group Manager. By analyzing their payment processes
Clemson University’s goal is to be one of the top 20 public universities in the nation, and it has received numerous accolades for the accomplishments of its staff, students and programs. However, attracting and retaining leading educators and top-ranked students is no easy task when faced with constraints on human
Unique Processing Requirements Along with the firm’s success has come an increasing demand on accounts payable, as paper and processing needs have skyrocketed. “Being a services company, there’s always an emphasis on running efficiently on the back office side,” says Tom Kendall, Director of Financial Planning and Analysis for Russell
When an off-site relocation of the Accounts Payable department of Gulfstream Aerospace threatened to cause further inefficiencies and increase costs, Gulfstream professionals knew they had to take action. As an organization dedicated to continuous improvement, Gulfstream operates under a lean environment, frequently implementing best practice and Six Sigma efforts. So
The Challenge As Grandbridge continued to grow, they realized they needed to look for a more efficient way to handle their paper- intensive loan processing system in order to maintain their high level of success and meet customer demands. They were also running out of room and finding it increasingly
