As more and more consumers are expecting a quick and easy digital answer, government seems to be lagging behind. This can be seen most in offices handling property assessment. Taxpayers want to be able to quickly access websites and complete tasks, instead of having to come to an office and stand
South Carolina, Oregon, and other states are updating Open Records laws to give explicit timelines for responding to and fulfilling public information requests. With more pressure on state legislatures to change Open Records laws, the impact is felt most on those in charge of executing the Freedom of Information Act
Since 2006, OnBase by Hyland and KeyMark have partnered with the State of South Carolina to provide a state-of-the-art enterprise content management (ECM) solution to all state agencies, counties and local municipalities. The existing OnBase investment allows you to build workflows, automate your business processes, and provide disaster recovery protection,
Understand common buzzwords like workflow and rapid application development (or case management), and learn how these helpful aids improve state operation efficiency.
OnBase Complaint Management for Government Many organizations today don’t have an easy way to funnel complaints to the appropriate departmental personnel for timely resolution. Not anymore. OnBase allows you to standardize your complaint management process, making it easy to capture and centralize complaints and providing you with critical insight to
We are always trying to bring life and energy to what are too often stodgy or boring business events. We do a lot of educational, informational, and training events for our customers and prospects, and each event creates an opportunity to do something fun and memorable. Nothing says fun like a
Have you been thinking about next fiscal year’s budget? If you’ve been considering an enterprise content management (ECM) solution or wondering how you can enhance your current ECM solution, now is a good time to start planning. Here are six ways your government agency can leverage technology to not only
Our good friends at OnBase by Hyland and GovLoop put together this great infographic on how to be prepared for Constituent 2020. Will you be ready? The way we engage with government is quickly changing. We use modern and emerging technology in nearly every aspect of our lives, and expect
You know the feeling of waiting in line – on line, queued up, waiting, waiting – when all you need to do is drop off a document. Maybe you just need to submit a change of address form or check on the status of a case. If you hate lines, how do you
It’s no secret that paper-based processes power government services. Everything from handling benefit claims, to paying a parking ticket, to filing for a building permit involves paper. But most of those services can now be conducted online, and as these services shift to digital applications, field workers, caseworkers and inspectors
Making sure your employees have access to the most up-to-date company documents, policies or required materials can be a struggle, especially within a large organization. And while OnBase by Hyland creates a central repository for all your documents, you need an efficient method to ensure your employees know how to
Simplifying Mobile Medicare Enrollment KeyMark’s OnBase Mobile Medicare Enrollment solution leverages electronic data capture and the mobility of a tablet device to create a paperless, efficient enrollment process, guaranteeing better quality. Sales representatives electronically capture prospective enrollee information in the field and upload it for processing – minimizing time required
