Robotic Process Automation, or RPA, is AI-run software that can be programmed to complete tedious, digital tasks.
The phrase “robotic process automation” was originally coined by Blue Prism, an RPA technology provider.
Simply put, RPA was created to automate business processes. Its backbone is a software configuration, or “Digital Worker,” that is programmed to gather and process data without human intervention. You can program digital workers to execute most of your computer-based business tasks by automating repetitive, labor intensive work. It helps free your human workforce to create, build and innovate while tedious tasks are handled by bots. RPA is a cost effective, less intrusive automation solution that delivers big benefits to business in terms of cost savings, increased efficiency, easy compliance and improved accuracy.
And no, there aren’t actually any robots, per se. Another term for them is “digital workers” because of the way they work alongside humans to accomplish tasks. In fact, their programming gives them a unique set of skills that allow them to be more collaborative than a traditional ‘bot.’
What are the Benefits of RPA?
In short, RPA can increase speed and productivity, decrease costs, increase accuracy and make compliance simple and fast in the back office, while enhancing customer service and satisfaction in the front office. Furthermore, digital workers free up employees from monotonous work like data-entry, allowing them to focus on more valuable tasks that require a human mind.
Another important thing to note about an RPA digital worker is that it can work around the clock. When the rest of your company heads home for the day, your digital worker can stay running 24/7 to accomplish tasks without the risk of error.
Can My Organization Use RPA?
RPA can be scaled and used for almost any kind of repetitive task. It has been used by organizations in almost every area, including:
- Debt Buying / Loan Servicing
- Human Resources
- Transportation and Logistics
What is RPA? It’s the technology that can take your business to the next level of efficiency and productivity!
Want to Know More?
For even more information on the basics of RPA, you can download our eBook The RPA Cheat Sheet for free!
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We can help you decide pretty quickly whether this would be a good fit for your organization. With 20+ years of experience in automation, we just need about 5 minutes of Q&A.