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Case Management Software
Quality Case Management relies on human perception, insights, decision-making, and expertise — skills that automation can’t replace. Case Management Software supports your valuable team members managing cases with assistance that enhances case visibility and improves customer satisfaction.
With access to centrally located and managed case data, you can:
- Record important input data and ongoing procedures involved in a case
- Monitor case progress from start to finish
- Analyze case outcomes and key takeaways
- Increase visibility and exercise greater control/decision-making
- Identify opportunities for improved productivity
- Shorten customer service time
Case Management Software Explained in 2 Minutes
Fit For Your Business
Regardless of the industry you serve, our technology can help you gather and analyze related content, manage supporting documents and track notes and case or project history.
You can schedule events and collaborate with others, while ensuring consistency and compliance with internal governance and external regulations. The result is a 360-degree view of your information – and a more informed, more empowered individual managing it.
OnBase, the core of our dynamic case management solution, refers to case management as “Workview.” KeyMark sees organizations using Workview, for example, to replace aging applications built on Microsoft Access or Lotus Notes (and sometimes even spreadsheets).
Case Management Software In-Action
The University of Notre Dame works to maintain productive relationships with their students – but information silos and stacks of paper documents kept getting in the way. To fix the problem, the university leaned on Case Management Software to improve advising and management of students and academic data.
Dauphin County Prothonotary’s Office was drowning in tedious paperwork related to civil cases before implementing a Dynamic Case Management Solution. Now, everyone involved in a case from sheriffs to court admins can view case data quickly, and without the need for physical paper storage and retrieval.
Case management services for Mental Health, Early Intervention, and Children and Youth Services, require constant documentation for caseworkers both in the field and in the office. Crawford County Human Services adopted content and case management software to keep caseworkers equipped with updated knowledge and improve client services.
Download our eBook to learn more.
OnBase is a single solution capable of streamlining your enterprise-wide information and data — including what’s involved in Case Management.
