Wow, it’s been an exciting 2015 for KeyMark and our customers! With growth comes change, and change often brings new relationships, roles and responsibilities. We wanted to take a moment to make sure all of our customers know that we are here for you, so we created this cheat sheet.
Here are 10.5 ways that you can lean on KeyMark.
1. KeyMark believes the best customer is an existing customer.
We recognize that a customer who owns a KeyMark solution has very different needs than a customer who needs a KeyMark solution. To best serve existing customers, our dedicated Inside Sales Team is here to answer questions about products, assist with solution expansions, and provide updates about beneficial product changes related to your business.
2. KeyMark hosts an annual Horizons Conference in May that provides customers with free training, networking and peer collaboration.
Our annual KeyMark Horizons Conference is where users of all experience levels get together to network and exchange ideas with their peers. The conference includes training and educational sessions, covering such topics as data capture, mobility, enterprise solutions, and forms management. Horizons 2015 is May 19-20 in Greenville, SC. You can register for free today!
3. Our dedicated Professional Services team had a 94.5% customer satisfaction score in 2014.
With an average of 13 years of experience in the document management industry, KeyMark’s Professional Services team is a group of trusted advisors consisting of experienced ECM experts and project managers to design and implement your solution.
4. When you need resources, we’ve got you covered with our staff augmentation services.
If you ever find yourself in need of additional resources or technical expertise, KeyMark can provide qualified professionals to supplement your staffing needs, including full-time, part-time, and project-based resources for system administration, engineering or implementation.
5. Our dedicated support team is here for you 24/7.
Once your solution goes live, KeyMark is here with a dedicated Support Team to provide quick and efficient resolutions to any issues that may occur. We have several support plans to meet your specific needs, and in our 2014 survey, our clients gave our technical support a 93.5% satisfaction ranking.
6. Our Enterprise Architects can help you create a vision for your ECM infrastructure.
Technology changes rapidly, and you may need a long-term plan for future growth and scalability. Our enterprise architects can work with you to assess your technology landscape and design a solution tailored to your business, leveraging both existing and new technologies. Whether it’s analyzing your database for optimization, advising you on high availability and disaster recovery strategies, or determining the future road map to scale your infrastructure, our Enterprise Architect will bring a new level of insight to your OnBase system.
7. Our Business Process Outsourcing Center offers mailroom, AP and AR outsourcing/insourcing and document conversion services.
Located in West Hazleton, the recently rebranded IMR Digital offers document conversion services and business process outsourcing with 24/7-operational capacity. The 25,000-square-foot facility handles document conversion services, such as scanning, data extraction and classification, microfilm processing and film writing, and business process outsourcing and insourcing services for mailroom, accounts payable and accounts receivable.
8. We listen to our customers and create innovative solutions to fill voids in the market.
KeyMark is the creator of Forms InMotion, an innovative software solution that centralizes data collection and form management in the cloud with minimal administrative oversight and no duplicate data entry for the user. In a single session, users complete a complete form package that then outputs all separate forms to pdf, xml or paper.
9. KeyMark is one of a select few organizations worldwide to hold both the OnBase by Hyland Diamond Support award and the Kofax Diamond Partner award.
For the past six years, KeyMark has achieved Platinum Partner Status and received the prestigious Diamond Support Partner Award from Hyland, creator of OnBase enterprise content management (ECM) software. Diamond Support is awarded to select partners that provide excellent support and service and maintain outstanding customer retention levels. Platinum Partner Status is awarded to Hyland’s top-performing partners based on sales revenue. KeyMark is also one of a select few partners to receive the Diamond Kofax Partner award.
10. We have southern roots, national reach and vertical depth.
KeyMark is headquartered in Liberty, SC, with a Northeast Region Office in Lebanon, NJ, offices in Camp Hill and Pittsburg, PA, and a BPO Center in Hazelton, PA.
10.5 Others tell us we are a great place to work, and a great team to work with.
In 2015, KeyMark was honored with a Business Black Box Best Place to Work award. The Best Place to Work award is given to one company who has created a culture where employees and customers thrive. Our customers regularly participate in the epicurean delights of our Friday Grill Masters team, tailgating at a Clemson football, or hanging out at one of the many events that we host or attend each year.
We’re here for you. And only you.
We know that we can’t be all things to all people. For this reason, KeyMark is very selective with the vendors that we support and the services that we provide. We believe that this focus allows us to be here for all of your data capture and classification, workflow and case management needs. To learn more about our products and services, please contact your dedicated account manager or visit one of our websites at keymarkinc.com or imrdigital.com.
Take the Next Step
We can help you decide pretty quickly whether this would be a good fit for your organization. With 20+ years of experience in automation, we just need about 5 minutes of Q&A.