Category: Support

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Your Kofax AP System Needs a “Tune-Up!”

Like Many Systems, Kofax KTM Requires Maintenance Just as a yard needs regular upkeep, ongoing maintenance on your Kofax accounts-payable invoice solution is strongly encouraged. Because of constant changes to the invoices you receive, your invoice processing is not a “set it and forget it” system, so don’t let it

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Support Series: Contacting KeyMark Support

Even the most fine-tuned software systems have the occasional bump in the road or hiccup, and that’s exactly what customer support was created for. There are no wrong ways to reach out to support, but there are a few steps you can take that will allow you to get the

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Support Series: Mount Disk Error

Primer With any kind of software solution, there are times when issues arise that require help from experts. The KeyMark Support Team ensures that organizations have the tools they need to keep their systems running at peak efficiency, helping them assess, troubleshoot and resolve any technical issues they come across.

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Basic OnBase Database Maintenance for SQL Server

There are as many different ways to use OnBase as there are customers who use it, but there are a few things every OnBase system has in common. The most basic, and the most critical, is the database. Your OnBase database is your backbone How your database functions will directly

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OnBase Scanning Clients – What’s Right for You?

Scanning documents into OnBase is one of the most common methods for archiving. OnBase provides multiple options for Scanning operations: OnBase Client Unity Web Client Disconnected Scanning Express Scanning Front Office Scanning How do you know which Scanning Client is right for you? Here’s a guide to help you decide

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OnBase Best Practices, Part 2

Last week, we introduced Part 1 of our list of the most important OnBase Best Practices. We know we left you hanging with only two of the four, but now that you’ve had time to dive in to your system and take steps towards training administrators and documenting processes, you’re

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The Hyland ECM platform helps your organization oversee, manage, and categorize its information over its entire lifecycle.

OnBase Best Practices, Part 1

There are a lot of OnBase Best Practices related to all different portions of the software. There are Best Practices for setting up and maintaining the Database; for scanning document batches; for setting up Workflow and Workview; even for creating Disk Groups, Users and User Groups. But there are 4

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Assessors: 3 Steps Toward a Happier Taxpayer

As more and more consumers are expecting a quick and easy digital answer, government seems to be lagging behind. This can be seen most in offices handling property assessment. Taxpayers want to be able to quickly access websites and complete tasks, instead of having to come to an office and stand

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Love OnBase Like You Love Your Car

Why did you buy the car you currently drive? Was it the good gas mileage? Was it the manufacturer’s reputation for durability? Was it the luxury features or technology? Was it seating capacity or towing capability? More likely than not, it was a good value for a particular combination of

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OnBase Security Tips

We live in an age of internet connectivity, which perforce means we live in an age of internet attacks. The news is full of stories of security breaches and stolen information. Your OnBase solution contains important and often sensitive data, much of which may require strenuous security measures for compliance.

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6 Considerations Before Upgrading OnBase

OnBase is like a beautiful sports car – it’s fast, powerful and capable of taking you from point A to point B comfortably, securely and quickly. But even the finest sports car needs routine maintenance from time to time, and OnBase is no different. Without upgrading OnBase to the latest

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OnBase Support: Workflow Logs

OnBase Support: Workflow Logs The Workflow log is a history of the actions and activities that occur in Workflow.  The information is stored in a database table called wflog.   This table contains a record of all Workflow actions performed on a document as well as a record of the Workflow queues

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