The Diamond Difference from KeyMark Support

As both an OnBase Diamond Support Award Winner and Kofax Diamond Partner, KeyMark offers an unprecedented level of support.

Our support philosophy is built on ensuring your organization has the tools it needs to keep your system running reliably and at peak efficiency. Our highly trained and experienced support engineers help our clients assess and resolve any technical issues with their systems.

Without proper maintenance, solutions can become unstable, and without service, simple problems can sometimes escalate causing system failures and downtime. By using KeyMark’s Support Program, system failures are minimized. This is achieved through our phone, email, and secure online support for assistance with technical issues and troubleshooting needs as they arise.

Your Support Program also ensures that upgrades for new releases, software updates, and patches are applied as needed. This provides clients with a system that continues to run at maximum productivity and ensures that new releases don’t interfere with previous configurations or custom work.

KeyMark Support Program Offerings

Each of our support plans is designed to provide you with the technical support you require to keep your system running at maximum productivity by allowing continuous access to KeyMark’s support resources.

All of our support plans (Silver, Gold, and Platinum) include unlimited phone and email support during business hours, but these plans also scale to offer more specialized services like designated support contacts, insightful executive visits, and more.

Support Program Offerings

Each of our support plans is designed to provide you with the technical support you require to keep your system running at maximum productivity by allowing continuous access to KeyMark’s support resources.

All of our support plans (Silver, Gold, and Platinum) include unlimited phone and email support during business hours, but these plans also scale to offer more specialized services like designated support contacts, insightful executive visits, and more.

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Support Process

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