Property and Casualty Insurance

Since 2005, we've experienced 25% growth in written premium, but 0% increase in staff and 50% reduction in paper costs. 

Mutual Assurance Society of Virginia

When it comes to property and casualty insurance, every decision is based on having the most accurate information possible in the right hands —as quickly as possible. KeyMark’s solution for property and casualty insurance providers enables you to make sure the right information gets to the right person quickly.

                                                                        We offer carriers, brokers and agents an end-to-end solution, which includes automation of best practices from the mail room through archival including data capture, classification and workflow.

KeyMark solutions for property and casualty carriers often start in the mail room. Frequently, carriers can find a significant return on investment using KeyRoute, KeyMark’s mailroom automation solution. Utilizing a combination of automated mail extraction hardware and document classification software, mail room workers can minimize the prep work and time delays associated with capturing and routing documents to their intended destination.

With documents correctly classified and indexed, workers in areas such as underwriting and claims will have one-click access to critical documents from virtually anywhere. Standard forms such as First Notice of Loss, applications, reports, policy changes, as well as other content such as correspondence, notes, photos and other supporting materials can be easily accessed. — directly from your policy administration or claims applications. And once the documents are ingested in to the system, they are automatically sorted by type and stored into a familiar looking and user-friendly folder format with color-coded tabs and templates.

While access to documents is a critical component, putting those documents to work through BPM and automated workflow provides huge efficiency gains, assists with compliance initiatives and frequently leads to improved agent and customer satisfaction through shortened turnaround times associated with writing policies, claims handling and underwriting. Equally important, the quality of the data available to your teams is better and more complete. Work is routed automatically, based on your business rules. The solution can automatically order inspections and reports, complete applications and send communication to multiple carriers at the same time. Underwriters, adjusters and others have the ability to review all related documents for decision purposes through your in-house and agency portals.  Timers, e-mail notifications, automated letter generation and automated follow-up help to eliminate repetitive form generation, manual diaries, suspense files and manual matching associated with requests for information and follow-up.

KeyMark knows that reporting is fundamental to your business. Whether it’s real-time monitoring of work in the queue (allowing management to see claims dollars pending in adjuster review or policies awaiting underwriting), or historical reporting for measuring productivity metrics, KeyMark delivers the powerful and secure reporting solutions you require.