Insurance Document Management Solutions
Underwriting loss review increase in productivity - from one hour to ten minutes with KeyMark.
Mutual Assurance Society of Virginia
The last few years have brought to the forefront the need to retain the highest in customer satisfaction. As investments are squeezed, premiums are down and competition is ever present, businesses are realizing the need to retain existing customers while assuring the highest quality of new business to ensure growth in the years to come.
Many in the insurance industry have taken this time to develop plans and act on reevaluating their current business processes by reducing manual tasks that can be automated. This action has freed up the true knowledge worker to perform work that delivers value to the company - and ultimately to the customer.
KeyMark has been on the forefront in delivering just such solutions to the insurance industry. All areas of insurance including property and casualty, life, health and workers compensation, have benefited from KeyMark’s unique approach to leveraging existing investments in technology and augmenting core functionality that may be lacking in existing systems. These existing systems have included policy administration, rating and quoting, claims, SharePoint and other core applications.
KeyMark utilizes imaging, workflow, rules engine technology, automated document capture and classification, in conjunction with your existing investments to deliver a consistent high-quality process that reduces time, redundancy, and costs.
Our insurance solution, KeyRoute is a configurable toolset that works with your specific business needs and processes. It can automate the way you utilize data, order inspections, handle claims forms, correspondence and applications while increasing accuracy, improving communications with agents and customers and ensuring government compliance.
KeyRoute is a complete end-to-end solution that begins in the mailroom and automatically routes your documents where you want them to go. With improved access to highly accurate data, your staff will have the information they need to more efficiently and accurately perform tasks such as determining eligibility and ensuring accurate ratings. The solution helps to improve the performance of your existing systems by automating your work functions and filling in the gaps of capabilities your current system can’t perform. KeyRoute can even handle exceptions, identify errors and irregularities and send documents to the appropriate employee(s) for resolution. Our clients have decreased duplication of effort by as much as 39 percent and reduced printing and mailing costs by 87 percent. KeyRoute is applicable for health insurance, property and casualty insurance, life and annuity insurance and worker’s compensation.
Remote Capture from KeyMark
When your operations are spread across multiple locations, business becomes more complex. Delivering invoices or shipping documents to a central headquarters for processing can be costly, inefficient and time-consuming.
KeyMark helps businesses face the challenges of capturing and sharing documents between networks of remote and distributed locations. KeyMark’s distributed capture solutions help companies simplify their document processing tasks through automation, ultimately providing a better customer experience.
Customized to your unique business needs, KeyMark’s remote capture solutions are sophisticated yet easy to use. Instead of copying, faxing, filing, and shipping documents, employees use customized multifunction devices, scanners and desktop applications to submit and share documents. Even data from incoming email attachments is easily captured by the system. Once incoming documents have been captured, document management takes over, classifying and indexing data into an electronic storage system customized to fit your business. Essentially, our solutions transform your documents into usable electronic information, enabling faster and better information-sharing throughout your locations and central headquarters, even in limited bandwidth environments.
KeyMark remote capture solutions are designed to accommodate any type of documents such as loan applications, expense reports, invoices, checks, purchase orders, applications, agreements and more. Using tools such as barcode recognition, OCR/text recognition, forms processing, stamping/watermarking, encryption/decryption and authentication, the solution even recognizes images and other “unstructured” formats.
With a KeyMark remote capture solution in place, you’ll see immediate savings and productivity gains. Costs for paper, printing, faxing, couriers, labor, errors, and document distribution are reduced as soon as the solution is in place. Our distributed capture clients report the solution aids them by:
- Streamlining processing
- Improving customer service
- Reducing, or eliminating, mailing costs
- Improving access and collaboration to document
- Reducing onsite storage needs
- Shortening workflow cycles from weeks to minutes
- Helping them manage risk and control document security
- Assisting them with regulatory compliance
