Delaware Office of Pensions Implements OnBase to Manage Comprehensive Records

KeyMarkCase Study

Delaware Office of Pensions Implements OnBase to Manage Comprehensive Records Business Process Assessment And Workflow Increase Employee Productivity And Customer Satisfaction For State Pension Office The Challenge The Office of Pensions was using a six-year-old document imaging and management system and had outgrown the capacity of the system. Limitations within the system when handling correspondence from pensioners, insurance companies, state agencies and other entities had led to extended periods of downtime ... Read More

IMR Digital Completes Digital Conversion Of Eight Million Secure Documents

KeyMarkCase Study

Pfizer gains searchable electronic files from imaging projectIMR Digital Completes Digital Conversion Of Eight Million Secure Documents The Challenge Pfizer had just acquired Wyeth Corporation and was seeking a rapid transition of that company’s patent, trademark, and litigation documents. Adding to the challenge was that the document conversion needed to take place on site at Pfizer, eliminating the need for any of Pfizer’s documents to be moved from their existing ... Read More

IMR Digital Exceeds Weichert Expectations

KeyMarkCase Study

Real Estate financial services firm uses capture software to improve day-forward loan processingIMR Digital Exceeds Weichert Expectations The Challenge Weichert Realtors has relied on IMR Digital for document management and capture solutions for more than a decade. IMR Digital has provided ongoing, long-term, on-site scanning services across the Weichert enterprise, in addition to deploying specialized solutions for several internal systems. Weichert Financial Services processes a high volume of mortgage ... Read More

IMR Digital Simplifies Cumbersome Data Analysis

KeyMarkCase Study

FS Energy uses scanning and classification to manage dataIMR Digital Simplifies Cumbersome Data Analysis The Challenge Each month, FS Energy receives and pays bills from hundreds of managed properties, many of which have multiple services (electric, gas, steam) and can also have multiple accounts for each location. Information from the energy bills is collected by the Data Analysis Department in order to predict costs, determine efficiencies and ... Read More

Business Process Outsourcing Delivers ROI For PA Department of Agriculture

KeyMarkCase Study

Pennsylvania Department of Agriculture's Bureau of Dog Law Enforcement Improves Annual Registration Review Process with Digital MailroomBusiness Process Outsourcing Delivers ROI For PA Department of Agriculture The Challenge The Bureau of Dog Law Enforcement requires the 5,000 kennel owners who operate in Pennsylvania to submit an annual renewal of their registration form with a fee. In the past, the renewal form was mailed to current kennel operators ... Read More

Microfilm Solution Secures File Archives For New York City

KeyMarkCase Study

New York City Civilian Complaint Review Board Securely Manages Files with Cost-Effective Microfilm SolutionMicrofilm Solution Secures File Archives For New York City The Challenge Unlike the needs of much larger companies, the CCRB presents unique circumstances and challenges for secure document storage. Many of the citizen complaints involve sensitive information; and because of the nature of the complaints, the documents must be handled confidentially ... Read More

Enterprise Content Management System Allows County Prothonotary Office to Do More with Fewer Employees.

KeyMarkEnterprise Content Management, Government

Dauphin County Prothonotary’s Office Improves Access to Court Documents with ECMEnterprise Content Management System Allows County Prothonotary Office to Do More with Fewer Employees. The Challenge Like many counties, much of the constituent paperwork is exactly that— paperwork. In the Prothonotary’s Office, the paperwork related to civil cases can be staggering. Documents filed by various departments throughout the county’s court system, as well as records ... Read More

Document Management System Eliminates Paper Pile Up For Housing Authority

KeyMarkCase Study

York County Housing Authority Eliminates Paper Pile Up with OnBase Document Management Eliminates Paper For Housing Authority The Challenge Managing multiple properties and thousands of clients with strict eligibility requirements is an administrative challenge. YHA uses the WinTen. public housing software to manage tenant programs, administer financial reporting, and deliver maintenance services. The TenMast system helps housing authorities meet HUD regulations and ... Read More

Enterprise Content Management System Eliminates Paper Record Storage And Eases Field Visits For Case Workers


Crawford County Human Services Improves Service to County residents with Remote Records AccessEnterprise Content Management System Eliminates Paper Record Storage And Eases Field Visits For Case Workers The Challenge The Crawford County Human Services office provides intake and case management services for Mental Health, Mental Retardation, Early Intervention, and Children and Youth Services. Even in a county with a smaller population, more information is generated ... Read More

State Agency Transforms To Virtual Workforce.

KeyMarkEnterprise Content Management

PENNVEST leverages OnBase to Reducs Costs and Maximize Efficiency. State Agency Improves Efficiency And Solves Its Paperwork Problems. The Challenge PENNVEST deals with an extremely high volume of paper. Ten years ago when Laura Lewis began her job as IT Director, the agency’s paper records occupied an entire floor of a building. The agency had retrieval issues, and employees maintained ... Read More