Case Studies

Read about some of KeyMark's successful solutions in these case studies.

Major Gains Seen with Scalable Approach to Automation
As a corporate culture, Capital City values people over technology, but they were also aware that there were huge gains to be made in efficiency and accuracy if the underwriting department transitioned to an automated system. read more >>

Savings Achieved Through Scanning System at Hastings Mutual Insurance
Hastings Mutual Insurance Company (HMIC) has a $300 million direct written premium and is licensed to write in Michigan, Indiana, Ohio, Wisconsin and Illinois. HMIC has a nearly 120-year history of success in the competitive insurance industry. Their top five lines of business are Commercial Lines, Homeowners, Workman’s Compensation, Auto Physical Damage and Personal Auto. However, even successful companies face the seemingly contradictory demands to increase efficiency, lower costs, and improve customer service. read more >>

95% Improvement in Accuracy Seen In Customer Service
Large debt loan servicer manages and collects on accounts that are serviced by various creditors and debt owners. The company uses its network of independently owned and operated collection agencies and law firms to further enhance its abilities to collect on a nationwide basis. The Customer Service Department in the south east, handles traditional customer service issues on behalf of account owners for the accounts placed with them. In 2006, they were handling 12.8 million accounts in conjunction with more than 50 collection agencies and more than 200 attorneys. read more>>

Faster Response Time Leads to Better Customer Service at Security Finance
Security Finance, a consumer loan company located in Spartanburg SC, deals with 3,000 plus invoices a week for over 1,000 locations. Responding to them often took up to four weeks. With no imaging capability and a completely paper-based process, there was an inevitably slow turnaround time on invoices. A desire to streamline their process led Security Finance to seek a better solution. In their words “KeyMark had the best integrated solution with room for growth.” read more >>

Invoice Processing at Hagemeyer
Hagemeyer's vendors submit thousands of invoices that must be processed each month. And those numbers are on the rise. Streamlining operations was critical so eliminating the manual, paper-based method of payment processing became a priority.read more>>

KeyTrack Gets Russell Reynolds Associates, Inc. on Track
It’s the “one firm” philosophy of Russell Reynolds Associates, Inc. that has resulted in the executive recruiting firm being ranked one of the top five in the world. The company emphasizes a spirit of collaboration among its employees to ensure that all are working together to provide clients top candidates and exceptional service. read more>>

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	Case Studies Read about some of KeyMark's successful solutions in these case studies. Major Gains Seen with Scalable Approach to Automation As a corporate culture, Capital City values people over technology, but they were also aware that there were huge gains to be made in efficiency and accuracy if the underwriting department transitioned to an automated system. read more >> Savings Achieved Through Scanning System at Hastings Mutual Insurance Hastings Mutual Insurance Company (HMIC) has a $300 million direct written premium and is licensed to write in Michigan, Indiana, Ohio, Wisconsin and Illinois. HMIC has a nearly 120-year history of success in the competitive insurance industry. Their top five lines of business are Commercial Lines, Homeowners, Workman’s Compensation, Auto Physical Damage and Personal Auto. However, even successful companies face the seemingly contradictory demands to increase efficiency, lower costs, and improve customer service. read more >> 95% Improvement in Accuracy Seen In Customer Service Large debt loan servicer manages and collects on accounts that are serviced by various creditors and debt owners. The company uses its network of independently owned and operated collection agencies and law firms to further enhance its abilities to collect on a nationwide basis. The Customer Service Department in the south east, handles traditional customer service issues on behalf of account owners for the accounts placed with them. In 2006, they were handling 12.8 million accounts in conjunction with more than 50 collection agencies and more than 200 attorneys. read more>> Faster Response Time Leads to Better Customer Service at Security Finance Security Finance, a consumer loan company located in Spartanburg SC, deals with 3,000 plus invoices a week for over 1,000 locations. Responding to them often took up to four weeks. With no imaging capability and a completely paper-based process, there was an inevitably slow turnaround time on invoices. A desire to streamline their process led Security Finance to seek a better solution. In their words “KeyMark had the best integrated solution with room for growth.” read more >> Invoice Processing at Hagemeyer Hagemeyer's vendors submit thousands of invoices that must be processed each month. And those numbers are on the rise. Streamlining operations was critical so eliminating the manual, paper-based method of payment processing became a priority.read more>> KeyTrack Gets Russell Reynolds Associates, Inc. on Track It’s the “one firm” philosophy of Russell Reynolds Associates, Inc. that has resulted in the executive recruiting firm being ranked one of the top five in the world. The company emphasizes a spirit of collaboration among its employees to ensure that all are working together to provide clients top candidates and exceptional service. read more>>

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